This month’s issue of Catering Insight magazine features an article profiling Tod Harrison and the changes he has made to Flowrite Services Ltd in the first 6 months as Managing Director of the company. In particular he discusses the business’ new strategy for providing customer satisfaction. Key to this is ‘The Flowrite Experience’- the 4 central behaviours which define the company’s service delivery strategy. These behaviours are crucial to maintaining and developing customer relationships:

  • Visibility,
  • Excellence,
  • Ownership,
  • Trust

Looking to the future Tod intends to develop the technologies introduced 2 years ago which have been central to making Flowrite’s mobile workforce so successful in delivering prompt engineer attendance and first time resolutions.

In addition, there plan is underway to invest in what Tod terms as the ‘best asset’ of the business, by developing the training programme of the company’s engineers. This training will equip Flowrite’s workforce with the relevant knowledge and expertise to continue to provide an industry leading and innovative service to its customers.

A downloadable copy of the September 2016 issue is available from Catering Insight Sept 16 Edition