1. Technical helpdesk is available 365 days, 7 days a week.
    • Flowrite take an average of 400 reactive repair orders a day; carry out over 30,000 planned maintenance visits a year and respond to over 3000 reactive calls a week during the summer months.
    • Our technical department are always available, to support engineers on site with parts analysis, because first time fix is our top priority.
  2. Engineers cover all of the UK.
    • We have a fully qualified dedicated team of engineers situated around the country for rapid response times.
  3. We are experienced.
    • Flowrite formed in 1992 and has over 100 fully trained and equipped engineers, 5 fully trained installation teams and we work from a regional office in Staffordshire and head office in Kent.
  4. We use the most up to date Technology.
    • We recognise the importance of utilising the latest technology to provide you with an efficient service and real time information. We have invested in the very latest market leading technology called Optimatics from Aeromark which not only ensures we send the best engineer to do the job, but also transmits it in real time to the engineers mobile device. This provides all the information including site history to ensure the engineer has the right information every time; which results in greater efficiency, accurate parts ordering and better first-time fix rates; even the jobs sheets are created in real time and are emailed as the engineer leaves the job.
  5. We offer free no obligation site surveys.
    • We offer free no obligation site surveys, a full after sales servicer and regular site audits from Flowrite Operation Managers.
  6. No job is too big for us.
    • We take a flexible and professional approach to new working practices and we are able to adapt and change to the needs of our customers.
  7. We are there when you need us.
    • Whether you need Flowrite for preventative or reactive maintenance, we are there for you. We operate on a 24/7/365 basis so you can be assured that we can tailor our response packages to match your requirements.
  8. We value our customers.
    • With over 20 year’s experience, we have provided refrigeration and air conditioning design & installation, service & maintenance to customers as large as Mitchells & Butlers, Greggs, Lidl, Pizza Hut, Centre Parcs, Domino’s Pizza and Nandos to name a few.
    • The moment the job is completed on customer site, the job sheet is sent to Flowrite office and within minutes we can see if any follow-up works or estimates are required to ensure you have efficient service and immediate response.
  9. We use high quality parts and equipment.
    • Our professional installation teams will supply quality equipment supplied by the best manufacturers, at the best prices. All installed equipment includes Asset Tagging to build up a Service history from day one.
  10. We care
    • Although easy to say, whilst we are large enough to cope with national contracts we still retain the “can do” dynamic culture of the business we grew from. Our ethos hasn’t changed – Customers come first – corporate processes second!