As partners with all leading manufacturers we are able to offer extended warranties on installations and offer superior technical support. In addition we have an agreement with our suppliers to restock our team’s vans overnight straight to the back of their vehicles. Stock levels are monitored through our Aeromark system and are automatically ordered when quantities drop below an agreed threshold. Specialist parts can be delivered overnight allowing for a rapid solution to less common breakdowns. This means that our engineering teams arrive on your premise fully prepared and equipped to get your business operational again in the shortest time possible.
Utilising our PPM schedules and innovative technologies our engineers give your climate control systems a thorough mechanical and electrical check. Should you need emergency repair, we are able to respond to your calls quickly and with nationwide engineers we have the capacity to attend the tightest of deadlines.
At Flowrite we ensure your air conditioning and ventilation works efficiently long after installation, to save your business energy and improve the longevity of your equipment.
We understand the critical importance these systems have to your business and our fully trained highly experienced engineers ensure your system is maintained correctly and fit for present and future usage.
Our services are designed to create the perfect commercial air conditioning systems for offices, hospitals, restaurants, schools, leisure centres, and our specialist critical environments teams deliver services to areas such as data centres which require expert knowledge to carefully manage their risk and critical infrastructure.
We structure our teams based on client coverage to ensure that areas of the country with denser work requirements have greater engineering resources. Technical supervisors are on hand to provide rapid assistance and support to their teams and these in turn are overseen by a Key Account Supervisor who provides further expertise.
Our expertise and professionalism has led to an impressive +90% first time fix rate, 99% customer satisfaction and a rapidly growing reputation for excellence. Flowrite considers the training of our teams to be paramount to keeping up to date with engineering practices and legislation. In addition it serves as a means of encouraging the innovative ideas which are integral to the development of our service provision. All our training courses take place in our head office’s state of the art training room and workshop facilities.
We are committed to ensuring our teams are fully equipped with the health and safety knowledge they require to complete their jobs safely and take great pride in the accreditations we have attained.
Flowrite provide a site survey and produce a tailor-made agreement specifically designed for your business need, these will include industry leading technical service delivery. We will also engage with you to educate your teams on the best way to reduce energy and operational failure, an approach which we have found to be extremely successful in significantly reducing our customers reactive callouts.
As part of Flowrite’s commercial air conditioning service package we also offer the benefits of:
- Central helpdesk open 365 days a year
- National coverage with over 100 engineers
- Genuine tailored maintenance / service agreements
- Quick response times to your reactive calls
- Web portals to track your own reported jobs
- 90%+ first time fix rates
- Parts department with fully qualified staff to supply technical support
- Fully stocked vans with stock held tailored to customer specific requirements
At Flowrite it is our aim to meet your business needs, within your budget, to achieve your programme times, whilst also delivering excellent quality in all aspects of our service based on The Flowrite Experience’s key behaviours….