From the Installation of new equipment through to the complete support of older models, our technical and parts sourcing team offer a full managed service to ensure that the equipment is continuously operational.
We install and service all types of refrigeration equipment including walk in, upright, under-counter and chest type chillers and freezers. Along side this we have superior knowledge of cellar cooling systems, ice machines and dispensers, as the main focus of our business is within the hospitality, leisure, retail and commercial industries.
Our fully qualified engineers access your current systems age and condition and offer you a professional recommendation on whether your equipment needs a repair or replacement service. At Flowrite we aim to meet your business needs, within budget, response times and overall excellent quality in all aspects of the service you expect to receive.
We are partners with the UK’s leading manufacturers and as trusted partners we carry out installations and warranty repair on their behalf. To name but a few we carry out installations and or warranty work for Scotsman, AHT and Foster.
All equipment that is supplied or maintained by Flowrite is given a unique asset tag which includes a QR code in order for us to track every visit, every fault and every part the system has received instantly. This close management of your assets allows us to build up a service history from day one and plan maintenance checks to prevent the equipment from breaking down.
We understand failed refrigeration equipment is critical to your business revenue, which is why we are at the forefront of new technology and know exactly where our engineers are to allocate the closest engineer to the job. We guarantee to meet our service level agreement with you as we have the capacity to conduct the fastest turnkey service with our highly trained office staff, nationwide team of engineers and fully stocked service vehicles. Because your assets are so critical along with portal log in we provide you with a copy of the engineers job sheet electronically as soon as he completes the job.
- Open 365 days a year.
- National coverage.
- Genuine tailored maintenance / service agreements.
- Quick response times to your call.
- Web portals for clients to track their own reported jobs.
- 90%+ first time fix.
- Parts department with fully qualified staff to supply technical support.